Blog Home

Online Brand Management


Title of the Post Goes Here

On today’s menu: a delicious Facebook meltdown, a sweet smash hit of online video creation and a delectable sampling of the best treats from the world of online marketing. So pull up a chair and enjoy a buffet we call Five Things You Might Have Missed!

1.) Kitchen & Facebook Nightmares: If you want crystal clear examples of how NOT to use Facebook marketing, how to get a reality television audience to turn against you and generally make the Internet explode, please direct your attention to Amy’s Baking Company in Scottsdale, Arizona. To say the restaurant has experienced negative backlash after an epically horrific appearance on Gordon Ramsay’s Kitchen Nightmares would be the understatement of the decade. Things went from bad to worse when the owners freaked out on their Facebook page and started insulting, well, everybody. It’s a branding train-wreck that must be seen to be believed.

2.) No. 1 in Twitter Marketing: Meet TweetPee, a Twitter-based alert that lets parents know every time their bundle of joy needs their diaper changed. This is either the grossest use of branded Twitter campaigns we’ve ever seen or one of the most genius. Either way, it’s Twitter for business that folks are talking about around the globe.

3.) More Social Google Goodies: This week’s Google I/O Developers conference saw a bunch of new, big-time social media stuff from the world’s most visited site. Lucky for us, Taylor Hatmaker from ReadWriteWeb breaks down the ins and outs of these innovations and what marketers need to know in a new blog post.

4.) Slingshots Never Disappoint: We’re not sure what produce wrapped in socks hurled at a wall of champagne glasses has to do with anything, but we do know that as a viral commercial for Hanes, the idea is a hit — and one worth watching. A couple of times.

5.) Snap, Crackle, WTF: On second thought, you may actually want to miss the noisy adjustments in the online commercial for Ryan Lee Chiropractic Center in Los Angeles. After all, the exaggerated snapping and popping of human body parts are just a tad disturbing. But regardless of how this ad makes you feel, it’s memorable.

Make a Comment 

Title of the Post Goes Here

Over the last few months, we’ve enjoyed tracking online coverage of Google Glass. Why? Well, if Google can convince the world to wear silly little computers on their heads, then the brand will have pulled off the online brand management coup of the year. And if not, the failure will give Google haters a never-ending supply of material. Either way, we loved that a reader brought this handy little infographic, which outlines everything we need to know about Google Glass, to our attention.

It’s hard not to snicker at the idea of wearable technology, so naturally Goggle Glass made for an excellent target during Saturday Night Live a couple of weeks ago. In it, Weekend Update tech reporter Randall Weeks (played by Fred Armisen) tried to illustrate how normal and easy the Glass works. Predictably, SNL’s version of the product was hilarious glitchy and hard to use.

Yet, as the infographic points out, we’ve been rocking some form of wearable technology since the 1980s heyday of calculator watches. And for all of its silly features and comedic possibilities, Google Glass does a lot of cool things, too.

“Glass is a step toward the dream of ubiquitous computing in which the Internet is available everywhere at all times without the need for interrupting the task at hand,” the infographic notes. Eye-level Internet means real-time flight status at the airport, checking the weather without glancing at a phone and turn-by-turn directions. The bumps and glitches of Google Glass are currently being worked out, thanks to a team of lucky fans who forked over $1,500 each to help in “shaping the future of Glass.” The rest of us will be able to get our mitts on Glass for a lot less dough — and right in time for the holidays.

One thing is certain: Google Glass is highly buzzed about, parodied and blogged on. From an online marketing viewpoint, Google has already won. Thousands of the devices will fly off the shelves just out of sheer curiosity. Whether Glass can outlast the calculator watch, however, remains to be seen.

Make a Comment 


Feeling overwhelmed and out of the loop? Take a break and catch up with five fantastic stories from the worlds of online marketing and digital branding! Grab a coffee and enjoy our weekly list of five things you might have missed.

1.) Awareness, Orchestrated: In an effort to raise money, CRIS Against Cancer organized a classical music concert in Madrid. According to I Believe in Advertising, “The idea was that the orchestra played the 9th Symphony of Beethoven according to audience response. But, each bar of the score corresponded to a seat in the National Auditorium, therefore any un-sold tickets would mean an unplayed bar, and silence in Beethoven’s 9th Symphony score.” This incredible video shows what happened.

2.) Bestseller Blogs: If you are an indie author planning on using blog marketing to help sell your latest book, this article from Huffington Post is a must-read. In it, the Writer’s Relief staff outlines three essential blogging tips for any budding writer wanting to grab the attention of readers and publishers alike.

3.) Disappearing Ads: If, even as a marketer, the ads on Facebook Mobile drive you nuts, we have some good news. In a story you might have missed, Facebook mobile now lets users hide annoying and plentiful advertisements that pop up on our smartphones. The innovation comes right on the heels of an article from The Atlantic which griped about the irritating ads.

4.) Skinny Machine: “Never underestimate the power of style” is the moral of this little soda story. Diet Coke’s “Slender Vender” is one of those clever marketing ploys that plays perfectly with the brand’s image while producing a memorable visual. The thin, silver vending machine looks as cool and stylish as Diet Coke’s new bottles and cans. Plus, the song in the video is super catchy, too.

5.) A Mother’s Day Marketing Miracle: Finally, we think there’s no better illustration of how to use social media marketing to put your tiny, homespun business on the map than JumpSacBaby. This incredible article from Mashable is as inspiring as it is inspirational for anyone trying to use social media to grow their business and find ways to give your brand a social media makeover.

Make a Comment 

Five Things You Might Have Missed!

If you don’t read our weekly list of five things you might have missed, you could potentially miss out on cool blogging commenting innovation, some shocking news that will affect mobile marketing and the incredible brand engagement happening in Peru. And you wouldn’t want to do that now, would ya?

1.) SMS, Meet the FCC: If you’ve been using SMS text messaging to market to your clients, things just got a little more complicated. According to ClickZ, an updated ruling by the FCC now dictates that marketers must get written consent before sending sales messages via SMS text. “The ruling classifies text messages with auto-dialed ‘telemarketing robocalls,’ and requires ‘prior express written consent’ from the recipient. This consent can take the form of an ‘email, website form, text message, telephone key press, or voice recording,’” Melinda Krueger of ClickZ writes. Translation: The days of branded text blasts without permission are officially over.

2.) Widespread Comments: This week introduced a super-cool way for blog commenters to also share their thoughts on Google+. Google+ users who comment on Blogger-based blogs will now be able to post these comments on Google+ which instantly spreads the conversation — and the blog — to a huge audience. This innovation is good news for both blog readers and blog marketers.

3.) Twitter Tracks: Speaking of new products from social media giants, Twitter rocked the Internet this week by releasing Twitter Music. Think more Pandora meets MySpace and less iTunes and you’ll get the idea of this new service. Twitter Music seems like a hit already with artists and labels, but it remains to be seen if music fans will respond.

4.) LinkedIn Love: Having a hard time marketing on LinkedIn? You’re not alone. Getting a brand to break through on the crowded, schmoozy site is no easy task, so this article by Mike Delgado of Social Media Examiner is an essential read for marketers looking for LinkedIn love.

5.) The Power of Smiles: Lastly, we wrap up our list with this awesome photo booth marketing idea from Coca-Cola. The world’s favorite soda got serious Peruvians to crack a smile in photo booths posted around the country with the “Happy ID Project.” Armed with smile-activated cameras, the booths popped out IDs that give lucky smilers free Coke stuff and rewards just for turning their frowns upside down.

Make a Comment 

five thingsWe’re back once again with five stories from the world of online marketing that you won’t want to slip past you! From social media hokey pokey to big brand blunders, we’ve got you covered.

1.) Hiatus Dismissed: After a very public dumping, GM has returned to Facebook and is now advertising on the site once again after a 12-month absence. Ever the trend setter when it comes to digital media, does GM see potential in Facebook ads that the rest of us are missing? Or is the big car company just covering its bases? Either way, it’s an interesting move.

2.) Bluth or Dare: The return of Arrested Development on Netflix is about to reach a fever pitch (at least among the show’s devoted fans), and this new teaser ad campaign should push it right over the top. Featuring inside jokes from the cult series (like grape juice, denim jorts and a banana), the series of posters is bound to have fans drooling.

3.) Big Mac Addiction: McDonald’s found itself issuing an apology for an advertisement which critics say poked fun at mental illness. The posters featured the words “You are not alone” along with the image of a woman in pain hiding her face. Below the photo was more copy about getting help for Big Mac addiction accompanied by McDonald’s corporate number. Needless to say, riders of Boston Mass Tranist, where the ads were displayed, were not amused; the company since has kiboshed the entire campaign.

4.) InApp-ropriate: A censored comic book, millions of ticked off fans and the iTunes App Store are all at the center of an interesting branding controversy currently brewing. The hubbub involving a tiny image in the popular comic book Saga depicting gay sex could change what we market and develop for smartphone applications. For its part, Apple says it isn’t budging on the censorship. “We view apps different than books or songs, which we do not curate. If you want to criticize a religion, write a book. If you want to describe sex, write a book or a song, or create a medical app. It can get complicated, but we have decided to not allow certain kinds of content in the App Store.”

5.) Phone Home: And closing out this week’s list is Facebook Home. The definitely-not-a-smartphone but not really an app thing Facebook released this week caused some to scratch their heads, but there’s no denying the online video creation for the product is very cool. Now, if we could only figure out what the heck it is…

Make a Comment 

Random_Content_Isnt_Good_Content-300x300-copy.png

Face it: We’ve all followed that brand before. You know, the one that posts disjointed, irrelevant posts on Facebook. That company that only blogs sporadically and when it does, the posts make little or no sense. It’s the same business who opened a Twitter account, made a bunch of blasting noise for a short period of time and then vanished. These brands seem to embody the word “random” — and not in a fun way (like a random disco dance number that happens out of nowhere at a party). We talking random, lazy and nonsensical content that just pops up whenever company officials get around to posting. But in addition to being annoying, random content marketing doesn’t work.

There are two ways being random with digital marketing fails. The first has to do with intention. Facebook page updates that don’t have anything to do with your brand, awkward and overly emotional tweets and blogs with videos that don’t really speak to your customers aren’t the best way to get your message across. Yes, anybody can put whatever they want online, but when it comes to your brand, some thought and planning should apply. Not every online message our brands send out will go viral, but they can at least make sense and share a piece of the bigger story of our brand. Most importantly, marketing randomly can negate other aspects of branding work a company does.

The second way this idea of “random” stinks as a marketing mantra is when we’re talking about marketing with regularity. Brands with no schedule, no plan or no routine when it comes to updating their blogs, websites or social media accounts are doing themselves a huge disservice. One tweet once a week won’t get you noticed. A blog post every blue moon won’t help your SEO. Online marketing takes creativity and regularity. Time and time again, the brands that succeed with content marketing are the ones that keep with it and post regularly.

Make a Comment 

Five_things_you_might_have_missed!.4.5

Looking for the best news tidbits from the worlds of content marketing and digital engagement? Then you, my friend, are in the right place. Please enjoy our five things you might have missed!

1.) Dos de Mayo: Before you bust out those margaritas and fancy sombrero, we thought you should know that Cinco de Mayo has moved. Or at least it will if the Most Interesting Man in the World from Dos Equis gets his way. Turns out the suave mustachioed know-it-all isn’t a fan of Sunday holidays and is rallying online to get it changed in a new video campaign. The brand is even throwing a Dos de Mayo party in Los Angeles to help their spokesman’s cause.

2.) Twitter Satisfaction: In other news involving salty old guys you just can’t hold down, this week the Rolling Stones rocked social media. The hashtag #StartMeUpWednesday dominated Twitter and Tumblr as the Stones announced new tour dates in the U.S. and UK. Sure, younger artists like One Direction or Taylor Swift would surely get more traction, but for a bunch of guys in their 70s, it’s impressive that the campaign got global recognition.

3.) Get it Right: Those smarties over at Oreo have figured out that while the customer isn’t always right, they certainly enjoy being right. The cookie giant’s SuperImportantTest.com makes both cookie lovers and creamy center fans feel like super geniuses when they answer this funny and clever online test.

4.) No Dummies: Here’s an unforgettable in store advertisement from Vivienne Westwood in Milan that slipped by us last fall. The boutique window featured mannequins with bruises and injuries to symbolize Italy’s growing problem with domestic violence. It’s a stunning and powerful campaign made even more so by a well-made video.

5.) From Pinterest to the Parking Lot: Imagine a Buick designed by Pinterest users. Well, it actually exists — and no, it doesn’t have a dashboard made out of pizza-muffins or an interior constructed from Vera Wang wedding dresses. The über stylish ride was the product of a closed contest conducted last October 2012. Buick invited ten of the top design, fashion, food and lifestyle bloggers to Detroit for an exclusive trip behind the scenes of the Buick Design Center. According to Buick’s YouTube channel, “After meeting the design team and exploring the vehicle, each blogger developed a Pinterest board showcasing how the Buick Encore speaks to their personal style and life passions. Blogger Michael Wurm Jr.’s pinboard was chosen in December 2012 as the inspiration for the Buick design team. His personalized, stylized Encore was revealed this week during the 2013 New York Auto Show.”

Make a Comment 

The_anatomy_of_an_unfollow

Whether it’s the company’s email newsletter or branded Twitter marketing efforts, we all have encountered the dreaded unfollow. Seemingly without provocation, folks who used to love our brand on social media and email marketing drop us like hot potatoes, leaving marketing gurus wondering one thing: Why?

Remember when you used to get in trouble for talking too much in class because it was disruptive? Well, turns out we still don’t like chatterboxes, especially ones who are relentlessly trying to sell us stuff. According to a survey released last year by HubSpot, 54 percent of respondents said they dumped brands who emailed them too frequently. Ditto on Twitter, where 52 percent said in a different survey conducted by DK Media they unfollowed brands who were too noisy.

But just being noisy is only the beginning of the problem for unfollows. Turns out the quality of the message is equally as important. When Constant Contact customers were polled last year as to why they unfollowed, 56 percent cited irrelevant content being the catalyst to press that “unsubscribe” button. Thanks to smartphones, consumers are more savvy and more selective as to which brands they let in their in-boxes, and the ones who churn out boring stuff are almost certainly destined for deletion. Granted, it is true that many unfollows are caused by the rare customer that signs up for a one-time deal or who changes his or her contact information. But all of these surveys seem to hint at another big reason for the dreaded unfollow — desperation. “Begging tweets,” pushy emails and relentless Facebook postings which beg for approval all turn customers off.

In the end, the best thing brands can do to avoid the unfollow is to stop badgering and start having a conversation. Brands should talk to followers on social media and in email marketing just like they would to their friends. But you tell us, readers: What kind of crimes does a brand have to commit to warrant an unfollow? Sound off below!

Make a Comment 

Five_Branded_April_Fools_Tricks_You_Might_Have_ Missed!_2.4.2013

Happy April Fools Day! Thanks to the digital revolution and online marketing, April 1st has gone from minor holiday to full-fledged pop culture phenomenon. Over the last few years, we have seen brands — from the heavy hitters to creative independents — use social media, viral marketing, innovative online video creation and all things Internet to pull off good-natured pranks on their followings. To celebrate, here’s our list of five April Fools pranks you might have missed.

1.) Bacon Fresh: Topping our list is the granddaddy of all 2013 April Fools gags: Scope’s Bacon Mouthwash. Released a few days before the holiday, the spot has wisely had people wondering, “Is this actually real?!?” which is the sign of a damn good prank.

2.) Kitty to the Rescue: See Eye Inc., the school which helps canines turn into helpful service animals, is introducing the world’s first seeing eye cat in honor of the holiday. One glance at the kitty with the service harness on and you’ll see why this smart joke makes our list.

3.) Pick a Winner: Call it the worst surprise of the year. Call it a joke everybody saw coming. But whatever you call it, YouTube shutting down in an elaborate April Fool’s joke is still pretty genius.

4.) Painted-on Jeans: Kudos to clothier American Eagle for cooking up a hilarious parody of both its own products and 20-something customer base. The AEO Skinny Skinny Jeans, complete with a full online video campaign, are literally just cans of spray paint. American Eagle has managed to laugh at itself while laughing with its following, too, which is a rare thing indeed.

5.) Even More Bacon: If you weren’t totally over/grossed out/exhausted by our collective obsession of bacon, the last gag on our list should do the trick. While we can’t be positive it isn’t an actual product, we are praying J&D Foods’ recently-released bacon condoms and (gag) bacon lube are the stuff of practical jokes. Nevertheless, it is memorable and subsequently has nabbed a bunch of headlines for J&D Foods.

1 Comment 

Five_things_you_might_have_missed_3.29.13

We here at Brandsplat comb the web for the best stories around from Facebook, mobile marketing, online video creation and beyond. If it happened in content marketing this week, we have it on our Five Things You Might Have Missed List!

1.) Facebook is Still Watching You: The upside? Facebook might have finally found a way to make money off of ads while making brands happy. In case you missed it, CNET reports that “Facebook announced Tuesday that it had started a small test to let advertisers and agencies use Facebook Exchange (FBX) to serve re-targeted ads — specifically called “Page post link ads” — to your News Feed, which, of course, is Facebook’s prime real estate. These ads take into account people’s browsing behavior outside Facebook, as captured through cookies, with the aim of offering up messages about products they’ve already shown interest in.” The downside? Facebook is now tracking users outrightly and never lets them forget their being watched.

2.) Where an App Can be an App: Think your old pal Chuck E. Cheese is content just playing skee-ball and not joining the mobile marketing revolution? Think again! Everybody’s favorite pizza-loving mouse has come out with a nifty photo-sharing smartphone app which incorporates easy sharing functionality to post snapshots to Facebook and Twitter or to send via email. Users also can use the app to “submit photos to the Chuck E. Cheese’s website for a chance to see their images on the site, as well as on Chuck E. Cheese’s Facebook, Twitter, and Pinterest pages,” according to ClickZNews.

3.) Long Live the ’90s: If you missed the ’90s celebration that is the most recent Internet Explorer ad, you might be the only one. The spot — filled with snap bracelets, Hungry Hippos and old school modems — has garnered an impressive 26 million views on YouTube since its debut back in January. Yet it makes our list here in March for being a viral ad that tips its hat to the past while selling the future.

4.) Equality Memes: This week saw no shortage of equality memes on social networks. The logo — adorned with everything from bacon and Paula Deen to Bert and Ernie — was everywhere. It’s hard to say how effective this kind of thing is from a social media standpoint, but there’s no question the Human Rights Campaign logo done up in red and pink is now an undisputed icon of the brand and the movement.

5.) The Return of the Twitter Rant: Looks like we still haven’t learned the Twitter marketing lesson of “a bad tweet never dies.” From the racist rant of Robert Zimmerman to the angry words of Argentina’s president, folks still are tweeting dumb stuff and then having to apologize later. Here’s a revolutionary thought: Why not think before you tweet and avoid this whole mess altogether?

Make a Comment 

Next Page »